Version: August 8, 2023
By using the Services, you do hereby warrant and represent that:
- You have read, understood, and agreed to all terms and conditions stated herein, including our Customer Terms of Service (“Customer Terms”), available at www.anyroad.com/terms and the End User Terms of Service (“End User Terms”), available at www.anyroad.com/end_user_terms, which govern the use of the Services, as applicable.
VISITORS OUTSIDE OF THE U.S.
Important Information for Visitors Outside of the U.S. – Transfer of Data
EU-US Data Privacy Framework
Accountability for onward transfers
AnyRoad’s accountability for personal data that it receives under the EU-U.S. DPF/Swiss-U.S. DPF and subsequently transfers to a third party is described in the EU-U.S. DPF/Swiss-U.S. DPF Principles. In particular, AnyRoad remains responsible and liable under the EU-U.S. DPF /Swiss-U.S. DPF Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the EU-U.S. DPF/Swiss-U.S. DPF Principles unless AnyRoad proves that it is not responsible for the event giving rise to the damage.
Right of access
You have a legal right to request the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the EU-U.S. DPF Principles.
Resolution of disputes and complaint mechanism
In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, AnyRoad commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF. . In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, AnyRoad commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPFand the Swiss-U.S. DPF should first contact us directly in the first instance at firstname.lastname@example.org or 505 Howard Street, 4th Floor, San Francisco, CA 94105.
Independent recourse mechanism
For any complaints that cannot be resolved with AnyRoad directly, we have agreed to cooperate with and comply with the advice of the EU data protection authorities (DPAs) through the EU DPA Panel. If you are unsatisfied with the resolution of your complaint, you may contact your local Data Protection Authority for further information and assistance. These recourse mechanisms are available at no cost to you.
As further explained in the EU-U.S. DPF Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
AnyRoad is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Disclosure of EU, UK, and Swiss personal data to public authorities and law enforcement agencies
AnyRoad may be required to share your personal information in response to lawful by public authorities, including to meet national security and law enforcement requirements.
Information We Collect
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
1. Personal Data That You Provide Through the Services and Offerings
We collect Personal Data from you in connection with the Services or Offerings when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services, or purchase or otherwise obtain admission to an event, tour, or other offering provided by certain businesses (the “Offering”), including:
- Your name;
- Geographic location of your computer or mobile device;
- Phone number;
- Email address;
- Offering booking requests;
- Offering booking payments;
- Names of any additional guests in connection with an Offering;
- Records of any feedback, questions answered, and other communications you send to us;
- Check-ins relating to Offerings; and
- Bank account and other Financial Information (as defined below)
We may also require you to provide us with your financial information, including billing name, address, and credit card number (“Financial Information”) in order to use certain features of our Services or attend any Offerings. We do not store full credit card information on our servers. We use a third-party vendor, Stripe, to process Financial Information and do not retain Financial Information ourselves. Further, AnyRoad may take and store photos or videos of you taken at the businesses with which you are purchasing or otherwise obtaining admission to an Offering.
2. Aggregated Personal Data
In an ongoing effort to better understand and serve the users of the Services, AnyRoad often conducts research on its customer demographics, interests, and behavior based on the Personal Data and other information provided to us. This data and research may be compiled and analyzed on an aggregate basis (“Aggregated Personal Data”), and AnyRoad may share this Aggregated Personal Data with its affiliates, agents, and business partners. This Aggregated Personal Data does not identify you personally. AnyRoad may also disclose Aggregated Personal Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
3. Automatically Collected Information
When you interact with AnyRoad through the Services and/or the Site, the various technologies used in connection with the Services and/or the Site collect and store certain information. Alone or in combination with other information, such automatically collected information may constitute Personal Data. This automatically-collected information includes:
- Internet Service Provider;
- Your interaction with the Site; and
- The site from which you came to the Site and the Site to which you went from the Site.
AnyRoad may store automatically-collected information itself or such information may be included in databases owned and maintained by AnyRoad affiliates, agents, or service providers. The Services may use automatically-collected information and pool it with other information.
In operating the Services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies are persistent cookies and help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notifications when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features. Further, our Service may use web beacons on our Site and in our communications to provide additional functionality to the Services and help us analyze usage of the Services more accurately. These web beacons may also track your IP address.
4. Location Information
Our Service may collect and use your location information (for example, by using the GPS on your mobile device) to provide certain functionality of our Service (“Location Data”). If you choose to enable our location features, your Location Data may be publicly displayed within the Service. Please keep in mind that other users can see this information about you, and they may use it or disclose it to other individuals or entities outside of our control and without your knowledge. Your Location Data may be subject to abuse, misuse, and monitoring by others, so please be careful if you choose to enable location functionality. We may also use your Location Data in an aggregate way, as described above in the “Aggregated Personal Data” section.
5. Google Analytics
The Purposes For Which We Use Information About You
- To operate and make available the Site and the Services;
- To track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet service providers;
- For billing, identification and authentication, and fraud prevention;
- To analyze Site usage and improve our products and the Site and Services;
- To contact you and deliver administrative notices, marketing notifications and offers and communications relevant to your use of our products and the Services via email, SMS, push notifications, or otherwise;
- To provide you with customer support;
- For internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity;
- To provide guidance to the businesses that are providing the Offerings on how to improve the Offerings;
- To collect, receive or generate information from or about you related to Offerings on behalf of the Customers providing such Offerings to you;
- To enforce our Terms and End User Terms;
AnyRoad and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
3. Analytics and Market Research
AnyRoad may analyze Personal Data and web navigational data based on your interests and may use the analysis from this information (“Market Research”) in order to market the Site and Services, improve the Offerings provided to Visitors, improve the likelihood of a group of Visitors attending an Offering, and increase the likelihood that an Offering or a group’s experience with the Site and Services is relevant to Visitors.
AnyRoad uses data at the individual level to sell products and services to Visitors who express an interest in these products and services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Research.
4. Mobile Services
AnyRoad may use your cell phone number to call or text you in order to provide you notifications about tasks and reminders about the Offerings, for marketing purposes, and to administer the Site and Services. If you would like more information about our policy, or to opt-out, please review below or the “Mobile Services” section of our End Terms of Service, available at https://www.anyroad.com/end_user_terms or email email@example.com. You may be liable for standard SMS and per-minute charges by your mobile carrier. For users of AnyRoad’s mobile application, we may also message you via “Push” messaging, which you can opt-out of on your mobile device. Data rates may apply.
You can opt-out of receiving certain promotional communications from AnyRoad sent via text message at any time by following the instructions provided in text messages from AnyRoad to text the word, “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, AnyRoad may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or AnyRoad’s ongoing business relations.
5. Financial Information
Our Disclosure of Your Personal Data
AnyRoad is not in the business of selling Personal Data about you. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share Personal Data about you with certain third parties without further notice to you, as set forth below:
To operate the Services, we will share your Personal Data, such as name, age, address, and birthday, with the businesses with which you are purchasing or otherwise obtaining admission to an Offering. We may also share other Personal Data with such businesses in order for them to provide their Offerings to you and follow up with you on your experience at an Offering. If you opted-in to marketing communication, we may share your Personal Data with businesses that you’ve attended an Offering with in order for them to send marketing communications to you. If you choose not to receive further marketing communication, please contact the business from which you no longer wish to receive marketing communication. Further, your Aggregated Personal Data, automatically collected information, and Location Data may be shared with the businesses with which you are choosing and/or attending an Offering in order for them to do research on improving the Offerings. By choosing and attending an Offering with such business partners, your Personal Data is also subject to their respective privacy policies.
2. Business Transfers
3. Related Companies
4. Agents, Consultants, and Related Third Parties
AnyRoad, like many businesses, sometimes hires other companies to perform certain business-related functions, where we may share Personal Data, Aggregated Personal Data, and automatically-collected information. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
5. Legal Requirements
AnyRoad may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of AnyRoad, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
You can visit the Site without providing any Personal Data yourself. If you choose not to provide any Personal Data, you may not be able to use certain Services. You may also opt-out of receiving communications from us, remove your information from our database, and choose not to receive future communications unrelated to the Services (such as those about your account, transactions, servicing, or AnyRoad’s ongoing business relations) by canceling your account; which you can do by contacting AnyRoad at firstname.lastname@example.org. Further, if you register or attend an Offering or otherwise use any Services, we may occasionally contact you with information about special events, sales, activities, promotions, contests, submission opportunities, and programs. You always have the option to ask AnyRoad not to contact you with this information again. If you receive an unsolicited email from an AnyRoad domain, please contact us at email@example.com
Personal Information Requests
Site users may also request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make a request, please contact us: firstname.lastname@example.org.
Data Subject Rights
Site users may request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make a request, please contact us: email@example.com.
Furthermore, Site users subject to certain applicable laws (GDPR, CCPA, etc) have the following rights with respect to Personal Data we may have collected about them:
1. Requests to Know
You have the right to request that we disclose:
- The categories of Personal Data we have collected about you;
- The categories of Personal Data about you we have sold or disclosed for a business purpose;
- The categories of sources from which we have collected Personal Data about you;
- The business or commercial purposes for selling or collecting Personal Data about you;
- The categories of Personal Data sold or shared about you, as well as the categories of third parties to whom the Personal Data was sold, by category of Personal Data for each party to whom Personal Data was sold;
- The specific pieces of Personal Data collected;
- Other access rights as specified under applicable law
You may submit a Request to Know via email to firstname.lastname@example.org or, if you are a California resident, via https://app.anyroad.com/ccpa. The delivery of our response may take place electronically or by mail. We are not required to respond to requests to know more than twice in a 12-month period.
2. Requests to Delete
You have the right to request that we delete any Personal Data about you that we have collected. Upon receiving a verified request to delete Personal Data, we will do so unless otherwise authorized by law. You may submit a request to delete Personal Data via email to email@example.com or, if you are a California resident, via https://app.anyroad.com/ccpa.
3. Authorized Agents
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent with written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.
4. Selling Personal Information
5. Methods for Submitting Consumer Requests and Our Response to Requests
You may submit a request to know and requests to delete Personal Data about you via: firstname.lastname@example.org or https://app.anyroad.com/ccpa.
Upon receipt of a request and in order to protect your privacy and the security of Personal Data about you, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose. We will acknowledge the receipt of your request within ten (10) days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 days of receipt.
6. The Right to Non-Discrimination
You have the right not to be discriminated against for the exercise of your California privacy rights described above.
Links to Other Web Sites
Integrating Social Networking Services
You may also have the option of posting your Services activities to Social Networking Services when you access content through the Services (for example, you may post to Facebook that you performed an activity on the Service); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity.
AnyRoad takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, emails sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to AnyRoad via the Internet.
Retention of Information; Access to Information; Contacting AnyRoad
To preserve the integrity of our databases, we may retain information submitted by Visitors for an indefinite length of time as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If required by law, we will delete Personal Data by erasing it from our database. We will also respond to Visitors’ requests to delete or correct account or Personal Data, which you can do by contacting AnyRoad at email@example.com.
To keep your Personal Data accurate, current, and complete, please contact us at firstname.lastname@example.org. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. You have a right to access Personal Data about you. Please contact us at email@example.com to find out how to access and change the information you cannot access on your own.
You may contact us as follows: firstname.lastname@example.org